Help Center



General Help

Ombika is the growing leader in Indian e-commerce with increasing online reach and becoming popular every day. With daily increasing registered customers, 1 million daily page visits every month to over 1000 cities, we are the strongest partner to take your products to customers all over India

Everybody.

Yes.

No.

1. Aadhar card
2. PAN card
3. Bank Details
4. Photo

Yes.

No content.

No.

OMBIKA.

The payment will be made directly to your bank account through NEFT transactions. OMBIKA will settle your payments within 7-15 business days.

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

You are required to have a minimum of 1 listings(unique products) to start selling on OMBIKA.



Pricing & Payments

As a seller, you will set the price of your products.

The following deductions are made from the order item value: Commission fee: A percentage of the order item value vary based on vertical/sub-category Shipping fee (calculated on the basis of the product weight, shipping location and ) Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery) Fixed fee: A slab wise Fixed fee. This vary based on Order item value GST (applicable on all of the above components)

All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within the next 7-15 business days from the date of order dispatch.

Commission fee is a certain percentage of the order item value of your product. It differs across categories and sub-categories.



Listings and Catalog

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

You are required to have a minimum of 1 listings to start selling on ombika.com.

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

When pricing products on OMBIKA, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

No. Listing of products on ombika.com is absolutely free. OMBIKA does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.



Order Management and Shipping

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

During registring, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.



Returns and Seller Protection

OMBIKA has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.

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Welcome to OMBIKA (हर भारतीय का अपना Marketplace)!!!